Terms of Service

INTRODUCTION TO OUR TERMS OF SERVICE

We at Scaletronic hope you will find our terms and conditions easy to understand. Please do not hesitate to call or email us if you have any questions. It is assumed by making an order, that you accept Scaletronic ApS Online Terms and Conditions.

These Terms and Conditions do not affect your statutory rights as a customer.

PRODUCT DESCRIPTIONS AND IMAGES

The majority of the products we display have a list of their main features, due to the nature of the products it is not possible to list their complete specification, errors may occur and will be corrected as soon as they are identified. Full product specification is usually available on request from our helpful salesteam.

Images where shown are representations of the products offered and are largely sourced from the manufacturer. Colours and styles may differ from those of the actual product supplied due to image quality or availability.

AVAILABILITY

We do our very best to show only products we have in stock on our site (unless otherwise stated i.e. special orders). However, popular products can go out of stock quickly. In the unlikely event of this happening, when we receive your order we will email you with the expected delivery time.

If you decide not to continue with your order any sum debited by us from your credit card will be re-credited to your account and we will notify you at the email address given by you on your order form. The refund will be made as soon as possible and in any event within 30 days of your order cancellation.

SECURITY

We take every precaution to protect your information both online and offline. We believe that secure electronic privacy is crucial for the ongoing success of the Internet as a service, commercial, and entertainment medium.

Your privacy is our concern. Your credit card details are verified by secure gateway. This means that we at Scaletronic ApS do not see your credit card details at all.

COMPLAINTS PROCEDURE

In the event that we fail in meeting our high standards of customer service please contact our Customer Service department by e-mail info@scaletronic.dk
or call +45 43 52 25 33

Please provide as much detail of your complaint as possible, including product details, dates and times of communication with our company where applicable.

We endeavour to respond to all complaints within 3 working days advising you the estimated time the complaint should take to resolve. We will also advise you of the progress of your complaint on a regular basis should it not be resolved within 7 working days.

COMPANY DETAILS

Scaletronic ApS
Meterbuen 6, B1, 2740 Skovlunde, Denmark

Tel: +45 43 52 25 33
Email: info@scaletronic.dk

Opening hours – 7am to 5pm Monday – Friday (not including Bank Holidays)
Closed Saturdays
Closed Sundays

A part of Scaletronic ApS, registered in Denmark – Cvr-nr: 38535625