Our Service and Support Team are here to help you succeed.
For this purpose, we offer service agreements that are tailored to your needs and technical requirements.
To ensure service quality, we rely on proven international standards.
All Scaletronic systems meet the highest quality standards. However, if you should ever need our support, we are glad to help.
See the different services we offer below.
Hotline / Remote Service
Customers without a special service agreement can call our service hotline Monday through Friday between 8am and 4pm. Your service request will be addressed as quickly as possible and then classified and processed.
This can be useful if you have questions regarding the maintenance or operation of our systems, require troubleshooting assistance, or wish to schedule a visit from a Scaletronic service technician.
If remote access is available, our service experts can troubleshoot your system remotely. Application-specific questions will be escalated to the next service level if necessary.
Customers with a service agreement may call the phone number listed in their contract.
Extended Hotline and Service Contract
If you would like to profit from expert consultation outside of the office hours mentioned above we can offer you an extended hotline and service contract tailored to your needs. Please contact us.
For more detailed troubleshooting or repairs, we will send a technician to site who will work closely with you to determine all the necessary work, materials, and site-specific resources that are needed. On-site visits are charged by the hour on-site, plus travel time.
Following the on-site support visit, we will send a full visit report outlining all work completed, materials used and next steps.
In order to preventive issues before they arise, we offer a preventive maintenance programme. This involves thorough checking of all mechanical and electrical components, cleaning, and testing of all moving parts.
If necessary alignment and/or calibration may be part of this work.
Spare Parts / Repairs
Having an on-site spare parts stock is also important to reduce downtime to a minimum.
With this in mind, we offer spare or wear parts as well as consumables as soon as you buy a new system.
If you need spare parts at a later time, please indicate the spare part number and contact info(at)scaletronic.dk
After receipt and confirmation of your order, you will receive spare parts, wear parts, or consumables in a timely fashion.
Special or customized parts, are made after receipt of the order.